Cisco Catalyst 9800 Wireless Controller CX Level 1 24x7x4OS | Support — CON-L14OS-C98008KC

Keep critical wireless infrastructure covered when response time matters. Cisco CX Level 1 for the Catalyst 9800 wireless controller provides 24x7 support with 4-hour onsite service, giving operations teams a defined path to recovery when controller issues threaten access, roaming, or policy enforcement. This service is built for environments where wireless availability directly affects productivity, clinical workflows, retail transactions, or campus operations. Instead of waiting for standard business-hours escalation, teams get continuous coverage and a faster onsite response window that can shorten disruption and reduce the burden on internal staff. For organizations standardizing on Cisco Catalyst 9800 platforms, this support tier adds a higher level of assurance around a core control point in the WLAN architecture. It is a practical fit for sites that need predictable service handling, tighter incident response, and a support model that matches the value of the underlying wireless investment. Ideal For Campus wireless controller support for enterprise networks 24x7 coverage for locations with extended operating hours Support for critical WLAN control in healthcare or retail Service coverage for organizations standardizing on Catalyst 9800 Why This Product 1 Adds 24x7 coverage instead of business-hours-only support 2 Includes 4-hour onsite response for faster recovery 3 Targets Cisco Catalyst 9800 wireless controller environments 4 Fits higher-value WLAN deployments that need tighter service timing