Cisco Catalyst 9800 5Y CX Level 2 24x7x4 Support | Enterprise — CON-L24H5-C98008KC

Maintain network continuity with Cisco CX Level 2 support for the Catalyst 9800 platform. This 5-year service is built for organizations that cannot afford slow recovery when wireless infrastructure issues affect users, applications, or operations. With 24x7x4 coverage, your team gets access to Cisco support around the clock with a four-hour response target, helping reduce downtime and keep escalation paths clear. For enterprise IT teams, the value is not just access to support — it is the confidence that a complex wireless controller environment has a defined service path when incidents arise. Level 2 coverage is well suited for organizations that need more than basic break/fix assistance and want a support structure aligned to production demands. It helps preserve uptime, protect user experience, and reduce the operational drag of troubleshooting under pressure. This service is a strong fit for procurement teams standardizing support terms across Cisco infrastructure, especially where service continuity and response commitments matter as much as the hardware itself. Ideal For Supporting production Cisco Catalyst 9800 wireless controller deployments Covering enterprise network operations that require 24x7 response Standardizing support terms across Cisco infrastructure purchases Maintaining service continuity for campus and branch wireless environments Why This Product 1 5-year term provides longer coverage than annual support plans 2 24x7x4 response supports faster recovery than standard business-hours coverage 3 Cisco CX Level 2 adds escalation depth beyond basic support 4 Designed for Catalyst 9800 environments rather than generic network coverage