Cisco Catalyst 9500 48-Port 5Y CX Level 2 Support | Enterprise — CON-L24H5-C9504YA4

Keep critical Catalyst 9500 infrastructure under disciplined support coverage with Cisco CX Level 2 service. This 5-year agreement is designed for environments where network availability, response speed, and vendor-backed escalation matter more than ad hoc break-fix support. With 24x7 coverage and a 4-hour response target, it gives operations teams a defined path when issues affect production switching. For enterprise networks, the value is not just access to support — it is the ability to preserve service continuity around a high-value switching platform. CX Level 2 support helps standardize incident handling, reduce uncertainty during outages, and align procurement with a longer planning horizon. That matters when the switch layer carries business-critical traffic, segmentation, and access control. This service is a strong fit for organizations that want to protect capital investment in Catalyst 9500 hardware while maintaining a support posture appropriate for core infrastructure. It is especially relevant where internal teams need vendor escalation, predictable coverage windows, and a service term that matches refresh cycles and operational budgets. Ideal For Supporting core campus or data center switching built on Catalyst 9500 Maintaining coverage for production network infrastructure with strict uptime requirements Extending vendor support across a planned multi-year refresh cycle Standardizing escalation for enterprise network operations teams Why This Product 1 5-year term versus shorter annual support 2 24x7 coverage versus business-hours-only support 3 4-hour response target for faster escalation 4 Built for Catalyst 9500 core switching environments