Cisco Catalyst 9500 16-Port 10G 24x7x4 Support | Enterprise TAC — CON-SSSNP-C950DU16

Keep your Catalyst 9500 deployment covered around the clock with a 3-year 24x7x4 support service designed for teams that cannot afford extended disruption. This service provides technical assistance through phone support and electronic delivery, giving infrastructure teams a direct path to Cisco support resources when incidents affect switching performance, software behavior, or operational continuity. For enterprise networks, the value is not just response time — it is the ability to preserve uptime, reduce troubleshooting delay, and maintain a clear support path for a core access or aggregation platform. A 24x7 coverage model helps align support with global operations, after-hours maintenance windows, and incident escalation requirements. The 3-year term also supports budget planning by locking in a defined service horizon for a critical network asset. This support offering is well suited for organizations standardizing on Catalyst 9500 switching and looking to protect the investment with vendor-backed technical coverage. It helps reduce the risk of prolonged outages and gives IT teams a dependable escalation channel when the network is under pressure. Ideal For Support enterprise Catalyst 9500 switching in campus core and aggregation layers Cover after-hours incident response for globally distributed network operations Protect production network changes during maintenance windows and upgrades Maintain vendor escalation coverage for critical access infrastructure Why This Product 1 24x7 coverage for always-on operations 2 4-hour response target for faster escalation 3 3-year term for predictable planning 4 Phone and electronic support channels included