Cisco Catalyst 9166D1 Level 2 8x5 Next-Business-Day Support

Maintain support coverage for a Cisco Catalyst 9166D1 wireless access point with Cisco CX Level 2 service. This entitlement provides 8x5 support coverage and next-business-day replacement service for deployments using the tri-band, 4x4 Wi-Fi 6E access point platform. Provides Cisco CX Level 2 support for the Catalyst 9166D1 wireless access point. Supplies 8x5 coverage for support needs during standard business-hour operating windows. Includes next-business-day replacement service for covered hardware failures. Supports the tri-band, 4x4 Wi-Fi 6E Catalyst 9166D1 access point platform. Key Features Cisco CX Level 2 support coverage 8x5 business-hours support window Next-business-day hardware replacement Coverage for tri-band, 4x4 Wi-Fi 6E access point hardware FAQ What is the difference between Catalyst 9166D1 and CON-L2NBD-CW9166DB? Catalyst 9166D1 identifies the supported wireless access point platform. CON-L2NBD-CW9166DB is the Cisco CX Level 2 support-service ordering code associated with that platform. It provides 8x5 support coverage and next-business-day replacement service; it is not the access point hardware. What support level does CON-L2NBD-CW9166DB provide? CON-L2NBD-CW9166DB provides Cisco CX Level 2 service with an 8x5 support schedule and next-business-day replacement. The 8x5 designation indicates support availability during business hours on five business days per week, while NBD identifies the replacement-service target. Does CON-L2NBD-CW9166DB include a Catalyst access point? No. CON-L2NBD-CW9166DB is a support-service entitlement for the Catalyst 9166D1 access point platform. It provides the stated Cisco CX support level and replacement coverage rather than supplying an access point, wireless radios, or other physical network hardware. Which access point platform is covered by this service? This service is associated with the Cisco Catalyst 9166D1 access point platform. The supported platform is described as a tri-band, 4x4 Wi-Fi 6E access point. Match the service entitlement to the installed access point hardware before ordering support coverage.