Cisco Catalyst 9000 Compact Switch 12-Port PoE Support | 24x7x2 Hour — CON-SSSW-C920CXPO

Protect access-layer availability with a 1-year Cisco support service built for the Catalyst 9000 Compact Switch 12-Port PoE. This electronic offering provides 24x7 technical assistance with a 2-hour phone response target, helping your team move from symptom to resolution without waiting for standard business hours. For infrastructure groups supporting distributed offices, retail sites, or edge closets, that response window matters when a switch outage affects phones, cameras, wireless, or downstream endpoints. The value here is speed and continuity. Instead of relying on break-fix timing alone, your team gets direct access to Cisco technical resources to diagnose hardware and software issues and keep the platform moving toward restoration. That makes this service a practical fit for environments where compact switching is dense, business-critical, and difficult to replace on short notice. Choose this support coverage when the switch is part of a production network and downtime has a measurable cost. It is designed to complement the hardware lifecycle with predictable support access, helping you protect the investment in a compact PoE platform that carries real workload dependency. Ideal For Supporting a branch access switch that carries voice, wireless, and endpoint traffic Covering a compact PoE switch in a retail or distributed office network closet Maintaining service continuity for edge switching that cannot wait for next-business-day help Backing a production Catalyst 9000 Compact Switch with vendor technical escalation Why This Product 1 24 x 7 support instead of business-hours-only coverage 2 2-hour phone response for faster escalation 3 1-year term for predictable support planning 4 Electronic delivery for simpler procurement and activation