Cisco Catalyst 9000 Compact Switch 12-Port PoE 5Y SNTC | Enterprise Support — CON-5SNT-C920CXPO

Extend dependable support across your Catalyst 9000 Compact Switch deployment with a 5-year Cisco Smart Net Total Care service term. This coverage is built for organizations that want predictable maintenance planning, access to Cisco technical expertise, and next-business-day response for hardware issues that affect the network edge. The 8x5 support model fits standard business operations while still giving IT teams a clear escalation path when a switch problem interrupts connectivity. For PoE access-layer environments, that matters: phones, cameras, wireless access points, and other powered endpoints depend on the switch staying available. This service is a practical fit for campus closets, branch offices, and distributed sites where uptime, response timing, and vendor-backed troubleshooting justify the investment. Compared with basic warranty coverage, Cisco Smart Net Total Care adds the operational confidence procurement teams look for when the switch is part of a larger production network. Ideal For Supporting a campus access switch powering phones and wireless access points Maintaining branch office connectivity with business-hours support coverage Covering PoE edge switches in distributed retail or remote sites Standardizing Cisco support across access-layer network hardware Why This Product 1 Provides 8x5 support instead of limited warranty coverage 2 Adds next-business-day response for faster hardware recovery 3 Targets the Catalyst 9000 Compact Switch 12-Port PoE specifically 4 Covers a full 5-year term for long-range planning