Cisco Catalyst 8500 Series CX Level 1 24x7x2 Support | Enterprise — CON-L12HR-C8500L8X

Keep your Cisco Catalyst 8500 Series deployment covered with a support service designed for operational continuity. CX Level 1 24x7x2 provides around-the-clock access to Cisco support with a two-hour response target, helping network teams move quickly when issues affect service availability. For infrastructure environments where edge routing and WAN performance matter, response time is only part of the value. This service helps reduce uncertainty during incidents by giving teams a defined support path for troubleshooting and escalation. That matters when the network carries business-critical traffic and downtime has direct operational cost. Cisco support is often purchased not just for break-fix coverage, but for the confidence that comes with vendor-backed expertise on a platform that anchors connectivity. For organizations standardizing on Catalyst 8500 Series hardware, this service helps preserve the reliability and accountability expected from a premium network investment. Ideal For Support branch and edge routing platforms in production Cover WAN infrastructure that requires continuous availability Back enterprise network teams during incident response Maintain support coverage for Cisco Catalyst 8500 Series rollouts Why This Product 1 Faster response than standard business-hours support 2 Better fit for production routing than basic coverage 3 Vendor-backed support for Catalyst 8500 Series 4 Designed for uptime-sensitive enterprise networks