Cisco Catalyst 8500-20X6C Solution Support 24x7x4 | Enterprise Support — CON-SSSNP-C850PG2X

Keep your Catalyst 8500-20X6C edge platform supported around the clock with Cisco Solution Support 24x7x4. Built for infrastructure teams that cannot afford slow escalation paths, this service aligns expert assistance to the systems carrying branch, WAN, and edge workloads. With 24x7 coverage and 4-hour response objectives, it helps reduce time spent waiting on resolution when network availability is on the line. For organizations running business-critical traffic through Cisco edge infrastructure, that means faster access to the right support path, clearer case ownerJTFp, and less operational drag during incidents. This support offering is a strong fit for environments where uptime has direct business impact and where the cost of delay exceeds the cost of premium coverage. It is designed to support the Catalyst 8500-20X6C platform specifically, giving procurement and operations teams a service tier that matches the importance of the hardware it protects. Ideal For Supporting a primary branch edge router that carries business-critical traffic Maintaining uptime for WAN aggregation in distributed enterprise sites Backing a production edge platform where rapid escalation is required Protecting network operations teams from extended outage windows Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour response objective versus slower standard service tiers 3 Platform-specific coverage versus generic break-fix support 4 Enterprise-grade escalation for critical edge infrastructure