Cisco Catalyst 8500-20X6C Edge Platform Support | 8x5xNBD — CON-L1NBD-C850PG2X

Keep critical edge infrastructure covered with CX Level 1 8x5xNBD support for the Cisco Catalyst 8500-20X6C Edge Platform. This service is designed for organizations that need dependable assistance during business hours with next-business-day response, helping reduce the operational impact of faults, outages, and service interruptions. For network teams, the value is speed of resolution and clarity of ownerJTFp. Phone support gives administrators a direct path to assistance, while the defined response model supports predictable service planning. That matters when edge platforms sit in the path of branch connectivity, application access, and distributed traffic flows. This support offering is a practical fit for environments that want to protect their Cisco investment without overbuying around-the-clock coverage. It provides a structured service tier that balances cost control with the responsiveness needed to keep production networks moving. Choose this service when you need support that is aligned to operational hours, procurement budgets, and the realities of maintaining enterprise edge infrastructure. Ideal For Supporting Cisco Catalyst 8500 edge platforms in branch networks Maintaining business-hour coverage for distributed WAN environments Providing phone-based technical assistance for network incidents Budgeting support for production edge infrastructure Why This Product 1 More cost-conscious than 24 x 7 coverage 2 Faster response than unmanaged break/fix support 3 Better fit for business-hour operations than premium around-the-clock plans 4 Includes phone support for direct incident handling