Cisco Catalyst 8500-20X6C Edge Platform Support | 8x5 NBD — CON-SSSNT-C850PG2X

Keep your Cisco Catalyst 8500-20X6C edge platform covered with 8x5 next-business-day support designed for production network environments. This service is built for teams that need predictable response coverage during business hours and a clear path to resolution when edge infrastructure is under pressure. For branch, WAN, and distributed enterprise deployments, support quality matters as much as hardware capability. This plan helps reduce downtime exposure by aligning service coverage to the hours most teams operate, while next-business-day response gives infrastructure staff a defined escalation path for hardware-related issues. It is a practical fit for organizations standardizing on Cisco edge platforms and looking to protect the investment with vendor-backed support rather than absorbing the cost and delay of ad hoc break/fix handling. For procurement teams, it adds a measurable service layer around a mission-critical platform without overbuying around-the-clock coverage that may not match the operating model. Ideal For Support branch edge routers that must stay available during weekday business operations Cover WAN aggregation deployments where predictable response times matter more than 24x7 coverage Protect standardized Cisco edge infrastructure in enterprise network refresh programs Add service coverage to production routing platforms managed by centralized IT teams Why This Product 1 Business-hours coverage instead of 24x7 service 2 Next-business-day response for predictable escalation 3 Cisco-specific support for the Catalyst 8500-20X6C 4 Better fit for standardized enterprise edge environments