Cisco Catalyst 8500-20X6C Edge Platform Support | 24x7x2 On-Site — CON-SNC-C850PG2X

Keep Cisco Catalyst 8500 edge infrastructure covered with a support service built for environments where downtime is expensive. This Smart Net Total Care offering combines 24x7 access with 2-hour advance parts replacement and on-site response, helping teams restore service faster when a hardware issue affects the edge. For distributed networks, the value is in speed and certainty. Advance parts replacement reduces the wait for critical components, while phone support and web knowledge base access give engineers multiple paths to resolution. That matters when the platform is carrying branch, WAN, or edge routing traffic and every minute of interruption affects users, applications, or downstream sites. This service is a strong fit for organizations that need more than basic break-fix coverage. It supports operational continuity with a defined response model, physical and electronic service coverage, and a parts-focused service characteristic that aligns with real-world recovery needs. For procurement teams, it also simplifies lifecycle planning by tying support to a specific platform and response commitment rather than a generic service tier. Ideal For Support branch and edge routing environments that require rapid hardware recovery Maintain uptime for Catalyst 8500 deployments in distributed enterprise networks Reduce service interruption risk where advance parts replacement is required Provide on-site response for infrastructure teams managing remote sites Why This Product 1 On-site response for edge hardware incidents 2 2-hour advance parts replacement for faster restoration 3 24x7 coverage for distributed network operations 4 More complete support than basic phone-only plans