Cisco Catalyst 8500-20X6C CX Level 1 24x7x4OS Support | Enterprise — CON-L14OS-C850PG2X

Keep your edge platform covered around the clock. This Cisco CX Level 1 support service provides 24x7x4OS coverage for the Catalyst 8500-20X6C, giving infrastructure teams a defined support path when network issues threaten uptime. For edge deployments carrying critical traffic, response time matters as much as the hardware itself. 24x7x4OS support is designed for environments that cannot wait for next-business-day assistance. It helps reduce operational uncertainty by pairing continuous availability with a four-hour response objective, making it easier to plan around service risk and maintain network continuity. That matters when the platform sits at the center of branch, WAN, or edge routing operations. This service fits organizations that value predictable support terms and faster escalation over lower-tier coverage. It is a practical choice for procurement teams and network architects who need to protect the investment in Cisco edge infrastructure and keep service interruptions from becoming business interruptions. Ideal For Supporting Cisco Catalyst 8500-20X6C edge routers in production networks Maintaining branch connectivity with around-the-clock service coverage Protecting WAN edge operations with faster response commitments Reducing downtime exposure for business-critical routing platforms Why This Product 1 24x7 coverage for critical edge operations 2 Four-hour response objective for faster support 3 Tailored to Cisco Catalyst 8500-20X6C platforms 4 Better fit for uptime-sensitive network environments