Cisco Catalyst 8500-20X6C CX Level 1 24x7x4 On-Site | Enterprise Support — CON-L14HR-C850PG2X

Keep your Catalyst 8500-20X6C edge platform covered with one year of 24x7x4 on-site service. Built for teams that cannot afford extended disruption, this support package adds parts replacement, repair, remote diagnosis, web knowledge base access, and new releases updates to help restore service quickly and keep operations on track. The value here is speed and accountability. Four-hour parts-and-labor response helps reduce downtime when a hardware issue appears, while 2-hour phone support gives your team a direct path to escalation. On-site delivery matters for edge infrastructure, where JTFpping a failed component back and forth can cost more than the repair itself. For organizations running branch, campus, or distributed edge networks, this service helps preserve the investment already made in the Cisco Catalyst 8500-20X6C. It is the right fit when uptime, response time, and access to replacement parts are worth more than a lower-cost coverage plan. Ideal For Supporting branch edge routing where rapid parts replacement matters Maintaining campus network uptime with on-site hardware response Covering distributed infrastructure that cannot wait for depot repair Protecting production edge platforms with 24x7 escalation coverage Why This Product 1 On-site response instead of depot-only handling 2 4-hour parts and labor coverage for faster restoration 3 Includes phone support and remote diagnosis 4 One-year coverage for production edge environments