Cisco Catalyst 8500-12X CX Level 1 24x7x2 Support | Enterprise Service — CON-L12HR-C85012X5

Keep edge routing operations on track with Cisco CX Level 1 24x7x2 support for the Catalyst 8500-12X platform. This service is built for infrastructure teams that need responsive vendor assistance when a production edge device needs attention. With 24x7 coverage and a 2-hour response target, it helps reduce the time between issue detection and expert engagement. For enterprise WAN edge environments, support quality matters as much as hardware capability. This service adds a defined escalation path for the Catalyst 8500-12X, helping teams move quickly from symptom to resolution while protecting service continuity across branch connectivity, SD-WAN, and routed network functions. It is a practical fit for organizations that cannot afford slow triage or uncertain ownerJTFp during an outage window. Choose this support tier when uptime, accountability, and predictable response times justify the investment. It gives procurement and operations teams a clear service boundary for a mission-critical Cisco platform, supporting faster recovery and more confident day-to-day operations. Ideal For Supporting a branch WAN edge deployment built on Cisco Catalyst 8500-12X Maintaining response coverage for enterprise routing infrastructure Backing production SD-WAN edge operations with vendor support Standardizing support coverage for a Cisco-based network refresh Why This Product 1 24x7 coverage for production edge environments 2 2-hour response target for faster escalation 3 Cisco-specific support for Catalyst 8500-12X 4 Clear service scope for enterprise procurement