Cisco Catalyst 3850 24 Port SmartNet 24x7x4 Support | Enterprise — CON-SNTP-WSC384TE

Keep your Catalyst 3850 deployment covered when network availability matters most. This Cisco SmartNet service contract is built for organizations that depend on stable access switching and need a clear path to restore service fast when hardware issues arise. With 24x7x4 coverage, you get around-the-clock access to Cisco support and a four-hour hardware replacement target for eligible failures. That matters in environments where a failed access switch can interrupt user access, voice traffic, wireless backhaul, or downstream services. Instead of relying on ad hoc break-fix response, you have a defined support model tied to the platform already in your network. For teams standardizing on Cisco infrastructure, SmartNet adds more than replacement logistics. It gives operations staff a direct escalation path to Cisco expertise, helping shorten troubleshooting cycles and reduce time spent isolating faults. The result is a support posture that fits production switching, not best-effort maintenance. This service is a strong fit for enterprises that want to protect the value of their Catalyst investment and keep support aligned with business-critical uptime requirements. Ideal For Enterprise campus access switching support Branch network uptime protection Production LAN maintenance coverage Critical user connectivity recovery planning Why This Product 1 24x7x4 coverage instead of business-hours-only support 2 Four-hour replacement target for eligible hardware failures 3 Cisco-backed escalation versus third-party break-fix 4 Built for Catalyst 3850 access switching environments