Cisco Catalyst 3560CX Level 1 24x7x4 Support Service

Maintain support coverage for a Cisco Catalyst 3560CX 12-port PoE 10G switch with Level 1 24x7x4 service. This service option suits deployments that require around-the-clock access to Cisco support and a four-hour service characteristic for covered hardware events. Maintain Level 1 24x7x4 support coverage for Catalyst 3560CX 12-port PoE 10G switching deployments. Access support coverage 24 hours per day, 7 days per week under the stated 24x7x4 service characteristic. Apply a 4-hour service characteristic to covered Catalyst 3560CX hardware events. Key Features Level 1 support coverage 24x7x4 service characteristic Coverage for 12-port PoE 10G switching hardware Around-the-clock support availability FAQ What is the difference between Catalyst 3560CX and CON-L14HR-WSC312PD? Catalyst 3560CX names the supported Cisco switch platform. CON-L14HR-WSC312PD is the ordering code for the associated Level 1 24x7x4 support service. The service code does not identify a separate switch model. What does 24x7x4 mean for CON-L14HR-WSC312PD? The 24x7x4 designation states that the service is available 24 hours per day, 7 days per week, with a four-hour service characteristic. It is intended for supported environments that require coverage beyond standard business hours. Which equipment does CON-L14HR-WSC312PD support? This service designation supports the Cisco Catalyst 3560CX 12-port PoE 10G switch platform. Match the installed hardware configuration to that platform before ordering the service so coverage is aligned with the equipment in operation. Does CON-L14HR-WSC312PD include a Cisco switch? No. CON-L14HR-WSC312PD is a Cisco support service entitlement for the specified Catalyst 3560CX switch platform. It is not a network switch, PoE power source, transceiver, mounting component, or separate hardware accessory.