Cisco Catalyst 2960-X 48 GigE, 4 x 1G SFP | Solution Support — CON-SSC4S-WSC248TS

Keep your Catalyst 2960-X deployment covered with Cisco Solution Support, built for teams that need accountable technical response when access switching issues affect the network. This service gives you 24x7 phone access to Cisco support engineers who focus on Cisco hardware and software, along with coordination across multi-vendor environments when the problem spans more than one platform. For operations teams, the value is speed and ownerJTFp. A 4-hour service response target helps reduce time spent waiting for escalation, while direct phone support keeps troubleshooting moving without forcing your staff through fragmented vendor handoffs. That matters when the switch layer carries user access, endpoint connectivity, and downstream application reachability. Solution Support is a strong fit for organizations that want a single technical point of contact for a critical access switch platform. It is designed to support the operational reality of enterprise networks: mixed infrastructure, limited maintenance windows, and the need to restore service quickly when faults appear. For the Catalyst 2960-X, it adds a support structure that matches the importance of the hardware in the access layer. Ideal For Supporting enterprise access switches in campus network environments Maintaining coverage for mixed Cisco and third-party infrastructure Reducing downtime risk for user access and endpoint connectivity Providing escalation support for network operations teams Why This Product 1 24x7 phone access versus business-hours-only support 2 4-hour response target versus slower standard escalation 3 Single technical point of contact versus fragmented vendor handoffs 4 Multi-vendor issue coordination versus Cisco-only support