Cisco CACC-STD-2Y Connected Analytics Contact Center | 2-Year Subscription — CACC-STD-2Y

Bring more structure to contact center reporting with Cisco Connected Analytics Contact Center, Standard edition. This 2-year subscription is designed for organizations that need a defined analytics platform term, clearer operational visibility, and a practical way to track contact center performance over time. For customer service leaders and infrastructure teams, analytics subscriptions matter because they turn raw interaction data into something usable for planning and execution. A fixed two-year term supports budget forecasting and reduces the friction of short renewal cycles. Standard edition positioning makes this a fit for teams that want core analytics capabilities without moving into more complex enterprise packages they may not need. Use it to monitor service trends, review performance patterns, and support decisions around staffing, queue behavior, and customer experience. In environments where contact center efficiency affects both service quality and operating cost, a subscription like this helps create a more consistent view of what is happening and where attention is needed. Ideal For Contact center teams tracking service performance over a multi-year planning cycle Operations leaders reviewing queue and staffing trends Customer experience programs that depend on consistent analytics reporting Procurement teams standardizing subscription terms for contact center software Why This Product 1 2-year term reduces renewal frequency 2 Standard edition fits core analytics needs 3 Supports performance trend analysis over time 4 Subscription model simplifies software budgeting