Cisco BW Call Center Standard to Premium Upgrade | Contact Center — BWNAK9-60-CC7913=

Move beyond standard call handling and give your team the premium capabilities needed to support more demanding customer service environments. Cisco BW Call Center Standard to Premium Upgrade is designed for organizations that want tighter control over call center operations, better alignment between agents and service goals, and a stronger foundation for customer-facing communications. This upgrade is a practical choice when baseline functionality no longer matches the pace or complexity of the business. It supports teams that depend on consistent call handling, structured workflows, and a more capable communications environment for customer support operations. For procurement teams, it offers a clear path to extend existing Cisco call center investment without replacing the underlying platform. Use it to improve day-to-day responsiveness, support more disciplined service delivery, and give supervisors and agents a premium feature set that better fits higher-value customer interactions. When service quality matters, the difference is in the details: more control, more consistency, and a better fit for enterprise contact center demands. Ideal For Upgrading an existing Cisco call center from standard to premium capabilities Supporting customer service teams that need more control over call handling Extending a deployed communications environment without platform replacement Aligning contact center licensing with enterprise service requirements Why This Product 1 Adds premium capabilities to an existing standard deployment 2 Preserves the current Cisco platform investment 3 Better suited to higher-touch customer service operations 4 Focused on licensing expansion rather than hardware replacement