Cisco BW Call Center Premium License — Agent Routing, Per-Agent License | BroadWorks, CC — BWONVK9-60-CC7901=

Upgrade contact center capabilities with a BW Call Center Premium license that adds advanced routing, queuing and agent features to your BroadWorks contact center deployment. This premium entitlement provides agent-level access to features such as prioritized routing, skill-based distribution, enhanced reporting hooks and supervisor controls where supported by the platform. For operations teams, the license clarifies seat counts and simplifies capacity planning: each agent seat gets a defined feature set and predictable operational behaviour, which reduces configuration drift across sites. Procurement can justify the incremental spend where contact centers need elevated SLA, more sophisticated route-to-agent logic, or additional telemetry for real-time dashboards and historical analytics. Deploy this license when your contact center requires measurable improvements in average handle time, routing accuracy and supervisor oversight compared with standard call center entitlements. Ideal For Power an enterprise inbound call center with prioritized routing Enable skill-based routing for segmented support queues Add premium agent features for high-value customer support teams Standardize agent entitlements across multiple contact center sites Why This Product 1 Adds advanced routing and reporting compared with standard CC licenses 2 Provides supervisor tools and premium agent features for high-performance teams 3 Enables predictable per-agent capacity planning versus pooled entitlements 4 Integrates with BroadWorks provisioning for centralized rollouts