Cisco BW Call Center Agent Client License — 80-user Client | License, Agent, Contact Center — BWTQK9-80-CC5840=

Keep frontline agents connected with an 80-user BW Call Center Agent Client subscription. Provision using MPN BWTQK9-80-CC5840=, enforce role-based permissions, and standardize agent client access across enterprise contact centers for improved uptime and productivity. Provision agent clients with an 80-user subscription (MPN BWTQK9-80-CC5840=) Standardize agent feature sets with centralized entitlement controls Accelerate agent onboarding via bulk provisioning using CSV or API Enforce security and role-based permissions using enterprise policies Integrate agent clients with CRM systems using supported APIs Reduce billing complexity through a single consolidated 80-seat SKU Maintain consistent agent experience across locations using centralized configuration Key Features MPN BWTQK9-80-CC5840= 80 users Agent client subscription license Centralized provisioning and management Role-based permissions CRM integration support Consolidated billing FAQ Is this license for individual agents or concurrent seats? This SKU covers 80 agent seats for BW Call Center Agent Client access. It is licensed as 80 concurrent agent client entitlements under MPN BWTQK9-80-CC5840=. How do I add more agent seats later? You can purchase additional SKUs to increase seat capacity. Contact your Cisco reseller or account team to combine SKUs and manage renewals. Does this license include integration with CRM platforms? The license provides the entitlement for agent client access; integration capabilities use supported APIs and connectors. Verify compatibility with your CRM in Cisco documentation or with your Cisco representative. What administrative controls are available? Administrators can manage provisioning, role-based permissions and licensing through Cisco management tools, enabling centralized enforcement of policies and bulk user operations.