Cisco Bot Manager Managed Service — 2 Weekly Hours, 5 Years | Bot Mitigation, SOC — L-RDBMS-2WH-5Y

Reduce the operational burden of bot detection and mitigation while retaining control over policy outcomes. The Bot Manager Managed Service 2 weekly hours (MPN L-RDBMS-2WH-5Y) provides a structured, ongoing engagement where Cisco-managed expertise delivers two hours per week of active service across a 5-year term. Use hours for policy tuning, false-positive reduction, anomaly investigation, playbook execution and regular status updates—not ad hoc engineering. This managed option is priced and scoped for organizations that want expert-level bot protection without expanding headcount. Two weekly hours ensure continuous attention to trends and adjustments without creating a perpetual escalation queue. Because the service is delivered by Cisco personnel who understand the Bot Manager platform natively, integration is straightforward and operational handoffs align with existing SOC and application owner workflows. Choose this SKU when you need predictable, vendor-backed operational support to keep automated threats from disrupting user experience and transactions. Ideal For Augment a lean SOC with targeted vendor-managed bot mitigation hours to reduce time-to-tune Offload routine policy maintenance for high-transaction e-commerce sites to reduce false positives Maintain continuous bot hunting and anomaly triage for financial services web applications Secure SaaS and API endpoints where in-house staff cannot dedicate full-time bot management Why This Product 1 Reserve vendor-managed hours to gain platform expertise without hiring senior specialists 2 Choose a fixed weekly hour model to control ongoing costs versus variable incident billing 3 Select a 5-year engagement to guarantee continuous operational attention and knowledge retention 4 Align managed activities with SOC workflows to reduce internal coordination overhead compared with ad hoc consulting