Cisco ASR1002HX CX Level 2 24x7x4OS Support | Enterprise Service — CON-L24OS-ASR102HX

Keep your Cisco ASR1002HX environment supported with CX Level 2 24x7x4OS service. This coverage is designed for organizations that depend on stable routing performance and need access to technical support beyond standard business-hour assistance. When network availability matters, faster escalation and around-the-clock response can make the difference between a contained incident and a wider outage. Level 2 support is well suited for infrastructure teams that already manage complex Cisco deployments and need a service tier aligned with production operations. The 24x7x4OS model provides continuous coverage with a four-hour on-site response objective, helping reduce time to recovery when hardware issues require hands-on intervention. For procurement teams, this service adds clarity to support planning and helps justify the investment in enterprise routing hardware by protecting uptime, reducing operational uncertainty, and keeping service expectations explicit. It is a practical fit for environments where network interruption carries direct business impact. Ideal For Support Cisco ASR1002HX routers in production network environments Provide around-the-clock coverage for sites that require rapid incident response Back enterprise routing infrastructure with a defined escalation path Reduce downtime risk for networks where on-site intervention is time-sensitive Why This Product 1 Adds 24x7 coverage for critical routing support 2 Includes Level 2 escalation for more complex incidents 3 Targets a four-hour on-site response objective 4 Built specifically for the Cisco ASR1002HX system