Cisco ASR1002HX CX Level 1 Support, 3-Year 24x7x4 On-Site | Enterprise — CON-L1NCD-ASR102HX

Protect critical routing infrastructure with a support plan built for fast restoration and predictable service response. This 3-year, 24x7x4 on-site service for Cisco ASR1002HX systems combines parts and labor coverage with remote diagnosis, phone support, repair, and parts replacement to keep incidents moving toward resolution without unnecessary delay. Comprehensive defective material retention helps preserve control over failed components, which is especially important in regulated or security-sensitive environments. On-site delivery reduces the burden on internal teams, while the 2-hour phone response and 4-hour parts-and-labor response targets support faster triage and recovery when outages are expensive. This service is suited to organizations that depend on the ASR1002HX as a core edge or aggregation platform and need a support model that aligns with the cost of downtime. It is designed to extend useful life, reduce spare-parts pressure, and provide a clearer path from fault detection to restoration. Ideal For Supporting Cisco ASR1002HX routers in enterprise edge networks Maintaining uptime for aggregation platforms with strict recovery targets Reducing operational risk in environments that require retained failed parts Extending support coverage for production routing infrastructure Why This Product 1 Includes comprehensive defective material retention 2 Provides 24x7x4 on-site response for faster restoration 3 Adds parts replacement, repair, and remote diagnosis 4 Covers Cisco ASR1002HX for 3 years