Cisco ASR1002-HX 32G 24x7x4 Support | Router Support — CON-SSSNP-MAXSR102

When the router is the path to revenue, support quality becomes part of the architecture. This Cisco 24x7x4 solution support offering for the ASR1002-HX 32G is designed for production environments that need rapid response and continuous coverage around the clock. For network teams, the value is straightforward: faster access to help when routing infrastructure is under stress, and a defined response target that supports operational planning. For procurement teams, the service helps standardize coverage on a critical platform without relying on ad hoc break-fix arrangements. This support model is a strong fit for organizations running branch aggregation, WAN edge, or data center routing where downtime can interrupt application access, voice, or site connectivity. The 24x7x4 structure reflects the reality of enterprise networks: incidents do not wait for business hours. By pairing continuous support access with a four-hour response objective, this service helps keep the ASR1002-HX aligned to the uptime expectations of high-dependency environments. Ideal For Supporting a WAN edge router that carries site-to-site traffic Covering a branch aggregation platform in a 24x7 environment Maintaining support for a core routing node in a data center Standardizing response coverage for business-critical Cisco routing hardware Why This Product 1 24x7x4 coverage for always-on routing operations 2 4-hour response target for faster incident handling 3 Built for Cisco ASR1002-HX 32G environments 4 Better fit for production WAN and edge networks than basic break-fix support