Cisco ASR 9900 SNTC 8x5xNBD Support | Technical Service, Enterprise — CON-SNT-RSPSRTR

Support ASR 9900 deployments with a service plan built for operational stability and predictable escalation. The 8x5 next-business-day model gives network teams structured access to Cisco technical support during standard business hours, helping them address incidents without waiting for ad hoc vendor engagement. Phone support provides a direct communication channel for troubleshooting and case handling, which is especially valuable in routing environments where timing and clarity matter. For teams responsible for backbone connectivity, edge routing, or high-availability network services, this coverage helps preserve uptime while keeping support costs aligned to the service level required. This service is a practical fit for organizations that need dependable maintenance coverage for critical network hardware but do not require 24x7 response. It supports disciplined operations by pairing technical assistance with a clear service window and next-business-day handling, making it easier to plan around maintenance, escalation, and recovery. Ideal For Supporting ASR 9900 routers in enterprise edge and backbone networks Providing business-hours escalation for routing incidents and configuration issues Covering network hardware that does not require round-the-clock support Maintaining predictable support access for planned operations teams Why This Product 1 Business-hours coverage instead of 24x7 support 2 Next-business-day response for predictable handling 3 Phone support provides direct access to assistance 4 Fits routing environments with lower after-hours demand