Cisco ASR 920 SWSS Upgrade Service | 1 Year Technical Support — CON-ECMU-LMASR920

Protect the software support layer behind your ASR 920 metro access deployment. This Cisco Smart Net Total Care software support service provides 1-year technical coverage for the ASR 920 Advanced Metro IP Access Service, with 24x7 support and phone-based assistance. It is designed for teams that need dependable access to vendor support without interrupting network operations. For infrastructure organizations, the value is straightforward: keep critical access services covered, reduce exposure to support gaps, and maintain a clear support path when issues arise. That matters in metro access environments where service continuity, response access, and support entitlement are part of the operating model, not an afterthought. This service is a strong fit for enterprises that already standardize on Cisco and want to preserve support coverage for the ASR 920 platform. It supports procurement and operations teams that need a defined service term, a known support channel, and a practical way to keep software maintenance aligned with network lifecycle planning. When uptime and supportability matter, this service helps keep the access layer ready for production demands. Ideal For Maintaining support coverage for Cisco ASR 920 metro access deployments Extending software support for production network infrastructure Providing 24x7 assistance for access-layer service issues Aligning annual support renewals with network lifecycle management Why This Product 1 1-year technical support term for planning certainty 2 24x7 phone support for production environments 3 Purpose-built for ASR 920 metro access coverage 4 Cisco Smart Net Total Care support model