Cisco ASR 903 Metro IP Services SNTC 8x5xNBD | Support — CON-SNT-SLASR93I

Support the routing layer that connects metro networks, aggregation points, and service delivery paths. This Cisco Smart Net Total Care service for ASR 903 Metro IP Services provides 8x5xNBD coverage, giving operations teams access to Cisco support during business hours with next-business-day response handling. For metro and edge environments, service quality matters as much as hardware capability. When a routing issue affects customer traffic, backhaul, or inter-site connectivity, the cost of delay can be significant. This support service helps teams move from symptom to resolution faster by providing a direct vendor escalation path for troubleshooting and recovery. The 8x5xNBD model is a strong fit for organizations that run planned maintenance windows and standard operating schedules, while still needing dependable support for critical infrastructure. It is especially useful where uptime expectations are high, but 24x7 premium coverage is not required. For procurement teams, it also creates a clean way to extend the value of a Cisco routing investment with a defined service term and support model. Ideal For Metro edge routing support for Cisco ASR 903 deployments Business-hour vendor coverage for service provider aggregation nodes Support renewal for installed Cisco routing infrastructure Escalation path for routing incidents affecting traffic delivery Why This Product 1 3-year coverage versus shorter support terms 2 8x5xNBD support versus limited warranty coverage 3 Cisco-backed escalation versus third-party support 4 Built for ASR 903 Metro IP Services continuity