Cisco ASR 1000 IPB T CX Level 1 24x7x4 Support | Enterprise Service — CON-L14HR-LSLASR1E

Maintain continuity for Cisco ASR 1000 environments with a support service built for around-the-clock response and four-hour target handling. CX Level 1 24x7x4 is aimed at infrastructure teams that need a defined support path for production routing systems, where delays in diagnosis can ripple across remote access, WAN connectivity, and application delivery. This service is positioned for organizations that value predictable response coverage over ad hoc break-fix support. It helps reduce time spent coordinating incidents by giving teams a structured escalation point for the ASR 1000 platform. That matters when the router sits on a critical edge, carrying traffic for branch sites, data center interconnects, or security-sensitive network paths. Compared with lower-tier support options, this level of coverage is designed to shorten the gap between issue detection and vendor engagement. For teams managing uptime commitments, that difference can be the difference between a contained incident and a prolonged outage. The result is a support posture that matches the operational importance of the platform itself. Ideal For Supporting Cisco ASR 1000 routers at enterprise WAN edges Maintaining coverage for branch connectivity and remote access infrastructure Backing production routing services in data center network paths Providing escalation support for business-critical network incidents Why This Product 1 24x7x4 coverage versus business-hours-only support 2 Level 1 response path for faster case ownerJTFp 3 Cisco ASR 1000-specific service alignment 4 Better fit for production edge routing than basic warranty coverage