Cisco ASA5515 IPS and AMP SMS-1000 | Security Service, On-site Support — ASA5515-TAM-SMS-1K

Protect service continuity with a 3-year on-site hardware support plan built around repair, parts replacement, and defined response coverage. For infrastructure teams, the value is not just faster service — it is fewer extended outages, less time spent sourcing replacement parts, and a clearer support path when hardware issues appear. This service is structured for environments where uptime matters and maintenance windows are limited. The 13 x 5 x 4-hour service description indicates a defined support window and response target, helping teams plan around operational demands with more confidence. On-site delivery reduces the burden on internal staff by bringing assistance to the equipment rather than pulling systems out of service for depot handling. Parts and labor coverage helps control unexpected maintenance costs while keeping support outcomes predictable over the service term. For organizations protecting critical Cisco hardware, this type of coverage is often the difference between a short interruption and a prolonged recovery. It is a practical choice when the cost of downtime exceeds the cost of assured service coverage. Ideal For Supporting production hardware that cannot tolerate extended downtime Covering branch or remote equipment that needs on-site repair response Standardizing maintenance costs across a Cisco hardware fleet Extending service coverage for deployed infrastructure with limited spare parts Why This Product 1 On-site support instead of depot-only handling 2 Parts and labor coverage for more predictable costs 3 Defined 13 x 5 x 4-hour service window 4 3-year term for longer coverage continuity