Cisco ASA 5508-X Firepower Services 8GE AC 3DES/AES | Technical Support — CON-L1NBD-CP8WK9DX

Keep Cisco security infrastructure under a defined support umbrella with Customer Success Services Select. This 5-year technical service is designed for environments running ASA 5508-X with Firepower Services, where availability, response speed, and vendor-backed guidance directly affect business continuity. The service provides 24x7 coverage and a 30-minute response target for severity 1 issues, helping teams move quickly when security controls are under pressure. Support is delivered through web, email, and phone channels, giving operations teams flexibility in how they engage based on incident severity and internal workflow. Severity 2 cases are covered with 8-business-hour response targets, while severity 1 cases receive 30-minute response targets across all channels. Electronic delivery keeps administration simple and avoids the delays associated with physical fulfillment. For organizations that value predictable support spend, the 5-year term reduces renewal churn and supports long-range planning. It is a strong fit for security teams that need consistent access to vendor support without adding complexity to day-to-day operations. Ideal For Supporting Cisco ASA and Firepower deployments in production networks Covering security teams that need rapid escalation for severity 1 incidents Standardizing multi-year support budgets for firewall operations Maintaining continuity for perimeter security and threat inspection services Why This Product 1 5-year term supports long-range security planning 2 30-minute severity 1 response helps reduce outage exposure 3 24x7 coverage fits perimeter security operations 4 Electronic delivery keeps support administration simple