Cisco APIC Appliance Medium 24x7x4OS Support | Enterprise Coverage — CON-SSC4P-APIC1M42

Keep your APIC appliance under continuous vendor support with a Cisco solution support contract designed for demanding infrastructure environments. The 24x7x4OS service model provides around-the-clock coverage with a 4-hour onsite response target, giving operations teams a faster path to hands-on assistance when issues affect controller availability. For APIC deployments, support quality directly influences how quickly teams can restore control-plane stability and reduce operational risk. This medium-configuration service is suited to organizations that depend on consistent access to Cisco infrastructure management and need a support structure that matches the importance of the platform. Compared with basic coverage, this service is built for teams that cannot wait until the next business day. It helps shorten the time between incident detection and vendor engagement, which can matter in production environments, data centers, and enterprise networks with strict uptime expectations. The result is more predictable support, clearer escalation, and stronger confidence in the platform’s operating window. Ideal For Data center APIC deployments requiring continuous support coverage Enterprise network controller environments with strict uptime targets Operations teams that need 24x7 escalation and onsite response Cisco infrastructure programs standardizing premium support tiers Why This Product 1 24x7 coverage supports always-on operations 2 4-hour onsite response shortens recovery time 3 Medium configuration coverage fits APIC deployments 4 Cisco solution support adds vendor escalation