Cisco 860 WW Phone Support 1-Year 12x5x1 | Technical Service — CON-SW-P8LK90L3

Keep phone infrastructure supported with a service plan designed for predictable response and practical coverage. This Cisco technical support offering provides 1 year of service with 12x5x1 business-day coverage, remote monitoring, and access to multiple support channels including web, email, phone, and emergency telephone assistance. For IT teams responsible for voice endpoints, the value is in reducing friction when issues arise. Remote monitoring helps surface problems early, while emergency telephone support gives administrators a direct escalation path when a device or user experience needs immediate attention. The 1-business-day emergency response target adds structure to support planning and helps teams manage expectations across distributed environments. This service fits organizations that want more than reactive break-fix handling. It supports operational continuity for Cisco 860 WW Phone deployments by pairing technical assistance with knowledge base access and new releases updates, helping teams stay current and resolve issues with less delay. For environments where voice availability matters, that combination is worth the premium. Ideal For Supporting Cisco 860 WW Phone deployments in office voice environments Providing help desk escalation coverage for distributed phone users Monitoring endpoint health across managed communications fleets Maintaining service continuity for business voice operations Why This Product 1 Broader support channels than basic phone-only coverage 2 Remote monitoring helps identify issues before users report them 3 Emergency telephone support adds a faster escalation path 4 1-year term fits planned refresh and maintenance cycles