Cisco 1100 Terminal Gateway Support 8x5xNBD | Enterprise Service — CON-SSSNT-C1100TG1

Maintain dependable access to legacy and serial-connected systems with Cisco 8x5xNBD support for the 1100 Terminal Gateway with 32 async ports. This service is designed for environments where terminal connectivity still carries operational weight, from industrial control and branch infrastructure to network management and remote device access. With 8x5 coverage and next-business-day response, the support model helps reduce downtime risk without the cost of around-the-clock coverage. It gives infrastructure teams a clear escalation path when gateway issues can interrupt access to critical endpoints, while preserving budget for the systems that matter most. For organizations running mixed-generation infrastructure, this support plan adds structure to maintenance planning and helps keep the gateway available for the users and devices that depend on it. It is a practical fit when service continuity matters more than broad, generalized coverage. Ideal For Supporting branch or remote terminal gateway deployments Maintaining serial access for operational technology environments Backing infrastructure teams that depend on async device connectivity Covering production gateways where business-hours response is sufficient Why This Product 1 Business-hours support instead of 24x7 coverage 2 Next-business-day response for faster recovery planning 3 Purpose-built for Cisco 1100 Terminal Gateway environments 4 Supports infrastructure with 32 async ports