Cisco Campaign Management Concurrent Agent Overage | Cloud Licensing — A-FLEX-NCMC-O

Protect campaign execution when usage climbs beyond planned concurrency. Cisco Campaign Management Concurrent Agent Overage gives procurement and IT teams a clean way to add licensed capacity for temporary or sustained demand spikes, so active users can keep working without interruption. It is designed for organizations that need to preserve response times, maintain queue coverage, and avoid the operational drag of under-licensed environments. This licensing model fits teams that run high-volume outreach, customer engagement, or service campaigns where concurrency matters more than named-user counts. Instead of overbuying seats to cover peak load, you can align spend with actual usage and add capacity only where it is needed. That makes it easier to support growth, seasonal campaigns, and distributed teams while keeping license management straightforward. For Cisco environments, this overage entitlement is a practical way to scale without changing the underlying platform. It helps preserve continuity for agents and supervisors, supports budget discipline, and gives infrastructure leaders a defensible path when demand outpaces the original contract. Ideal For Covering temporary agent spikes during product launches Supporting seasonal contact center demand without permanent seat expansion Adding concurrency for distributed campaign teams Maintaining licensed access during growth while contract renewal is pending Why This Product 1 Adds concurrency without expanding the full user base 2 Targets peak demand instead of permanent overprovisioning 3 Fits Cisco Campaign Management licensing workflows 4 Supports budget control through incremental entitlement