Cisco Campaign Management Concurrent Agent A-FLEX-CMC | Cloud Licensing — A-FLEX-CMC

Support campaign operations with a licensing model built around concurrent use. Cisco Campaign Management Concurrent Agent is designed for organizations that need access for a JTFfting pool of users rather than a fixed named-user footprint. That makes it a practical fit for contact center, marketing operations, and service teams where activity peaks and recedes throughout the day. Concurrent licensing helps procurement teams match cost to real usage. Instead of paying for idle seats, you can size access around the number of users active at the same time. That can improve budget efficiency while giving operations the flexibility to route work where it is needed. For enterprise environments, this model is especially useful when multiple teams share a common campaign management workflow. It supports controlled access, easier capacity planning, and a cleaner path to scaling as demand changes. If your organization values utilization over static seat counts, this license model is built for that operating style. Ideal For Contact center teams sharing campaign management access Marketing operations groups with variable daily staffing Service teams running scheduled outreach campaigns Enterprises sizing licenses to simultaneous active users Why This Product 1 Concurrent model instead of fixed named-user licensing 2 Better fit for shared campaign workflows 3 Helps reduce idle seat costs 4 Sized for variable staffing and peak demand