Cisco BW Call Center Basic License — Basic Contact Center License | BW, CCaaS, Agent — BWTUSK9-60-CC7701=

Sustain essential contact-center operations for customer service teams with the BW Call Center Basic License (MPN BWTUSK9-60-CC7701=). Provide licensed agent access to inbound/outbound call handling, standard queuing, and basic reporting so frontline teams remain productive during JTFfts, peak loads, and platform upgrades. This Basic tier focuses on predictable capacity and straightforward licensing, reducing administrative overhead compared with feature-rich bundles. Procurement through this SKU removes uncertainty about entitlement for standard agent use cases and pairs cleanly with higher-tier options when advanced routing, analytics, or workforce optimization become required. Use this licence when you need cost-conscious, auditable coverage for contact-center agents without adding advanced CCaaS modules. Documentation and entitlement lookup is keyed to the MPN for rapid renewal and compliance checks. Ideal For License frontline agents for standard inbound customer-service calls Provide short-term agent coverage during seasonal peaks Standardize licensing across geographically distributed contact centers Onboard replacement agents after staff changes with minimal procurement friction Why This Product 1 Provide focused agent coverage instead of broader feature bundles to reduce licensing cost for standard users 2 Keep entitlement keyed to a single MPN for simpler renewals versus multi-SKU bundles 3 Choose Basic License when advanced analytics or workforce optimization are unnecessary 4 Avoid over-licensing agents with this minimal feature set compared with higher-tier CC packages