BlueCat Edge Premier Support, Over 100,000 Users | Cisco Support — BC-EDGE-ES-100000+

Keep enterprise DNS operations moving when service pressure rises. BlueCat Edge Premier Support for over 100,000 users is designed for organizations that depend on consistent name resolution, fast issue triage, and vendor-backed guidance across a large user base. It gives infrastructure teams a higher-touch support path for a platform that sits close to the core of application access and network reliability. This support offering is a strong fit for environments where DNS issues can quickly affect authentication, application reachability, and user productivity. For teams managing broad deployments, the value is not just problem resolution — it is faster access to the people who understand the product and the operational context behind it. That matters when outages, misconfigurations, or performance concerns need disciplined handling. Choose this tier when the cost of delay is higher than the cost of premium coverage. It helps reduce time spent chasing answers, supports more confident change management, and gives procurement a clear way to align support investment with the scale of the deployment. For organizations running BlueCat Edge at enterprise volume, Premier Support is the difference between basic assistance and a support model built for critical infrastructure. Ideal For Supporting enterprise DNS services across a user base above 100,000 Backing production BlueCat Edge deployments in large campus or distributed environments Providing vendor support for mission-critical name resolution workflows Reducing risk during DNS changes, upgrades, and incident response Why This Product 1 Built for BlueCat Edge deployments serving over 100,000 users 2 Higher-touch support path than standard assistance tiers 3 Suited to enterprise DNS environments with low tolerance for delay 4 Backed by Cisco for product-specific escalation and guidance