Avaya Support Advantage Preferred 3-Year 24x7 Service | Technical Support — 7S0600VLWW

Maintain service continuity with Avaya Support Advantage Preferred, a 3-year technical support offering built for organizations that cannot afford slow response or reactive troubleshooting. This tier includes the essential support features plus added protection designed to preserve uptime and improve operational confidence across Avaya environments. With 24 x 7 technical support, phone assistance, and electronic and physical service coverage, teams get a direct path to help when issues arise. Avaya Expert Systems adds proactive alarm monitoring and automated issue resolution, helping identify problems faster than manual service requests and suggesting steps that can reduce repeat incidents. The Avaya Diagnostic Server with SLA Mon technology provides deeper visibility into network conditions, supporting faster diagnosis without requiring additional equipment. For infrastructure teams managing voice and network services, this level of support is about more than case handling. It is about reducing mean time to identify, limiting avoidable outages, and protecting the value of deployed Avaya technology over a full 3-year term. Ideal For Supporting enterprise voice and network environments that require round-the-clock assistance Reducing outage impact in Avaya deployments with proactive alarm monitoring Maintaining service continuity for distributed sites with mixed electronic and physical support needs Extending coverage for organizations standardizing on Avaya communications infrastructure Why This Product 1 Adds proactive monitoring beyond essential support coverage 2 Includes Avaya Diagnostic Server with SLA Mon technology 3 Provides 24 x 7 technical support for faster response 4 Covers a full 3-year term for predictable support planning