Acronis Advantage Standard 12x5x1 Business Day | Technical Support — 1040468

Keep your Acronis environment supported with a technical service plan built for steady operations and controlled ownership costs. Acronis Advantage Standard delivers 12x5x1 business-day coverage in an electronic format, giving IT teams a structured support path without the overhead of ad hoc escalation. This service includes email support, web support, phone support, web-based training, emergency email consulting, emergency telephone support, and new releases updates. That combination helps teams resolve issues faster, stay current on product changes, and maintain a more predictable support posture across the lifecycle of the deployment. For organizations that value response discipline and clear service boundaries, this plan provides a practical way to extend support coverage while preserving budget visibility. It is well suited to teams that need dependable access to vendor assistance and ongoing maintenance for production environments where downtime and uncertainty carry real cost. Ideal For Supporting production Acronis deployments that require scheduled vendor assistance Providing escalation coverage for administrators managing backup and recovery operations Maintaining software currency through release updates and technical guidance Extending support for teams that need predictable business-day response coverage Why This Product 1 Includes emergency telephone support, not just standard help desk access 2 Adds web-based training and release updates for ongoing administration 3 Electronic delivery simplifies procurement and service activation 4 Structured 12 x 5 x 1 coverage supports predictable support planning