Cisco Acqueon UNI-ADM/Monitor CC Named Agent | Contact Center Licensing — ACL-S-LIC-TY1

Give contact-center operations a more controlled software foundation with Cisco Acqueon UNI-ADM/MONITOR CC named-agent licensing. Designed for CC, AC, and Insight usage, this subscription supports administration and monitoring workflows where visibility into agent activity and service performance matters. For teams running customer engagement at scale, the real value is precision. Named-agent licensing ties access to specific users, which helps procurement, compliance, and operations stay aligned as staffing changes. It also makes the software footprint easier to forecast than broad, loosely governed access models. This package is well suited to environments that need a structured way to manage contact-center oversight without adding complexity to the buying process. By combining administration, monitoring, and insight-oriented capabilities under one license, it supports a cleaner operational model for supervisors and platform owners who need dependable control over day-to-day service delivery. Ideal For Contact-center teams managing named user access Supervisors monitoring agent activity across service queues Operations groups standardizing CC and Insight licensing Procurement teams forecasting software by assigned headcount Why This Product 1 Named-agent model for tighter entitlement control 2 Built for contact-center administration and monitoring 3 Includes CC, AC, and Insight coverage 4 Forecastable licensing tied to assigned users