Acqueon Addl Ch Lic Cisco Email SMS Social Media | Contact Center — ACM-S-LIF-OMC

Add more ways to reach customers without rebuilding your engagement stack. Acqueon Addl Ch Lic extends a Cisco Acqueon environment with email, SMS, and social media channel capability, giving teams more flexibility to meet customers where they respond. For contact centers, channel expansion is not just about volume. It is about keeping routing, messaging, and operational oversight aligned as interactions move beyond voice. This license helps organizations broaden outreach while preserving a unified approach to campaign execution and customer communication. That makes it a strong fit for teams that need to scale omnichannel engagement in a controlled way. Instead of stitching together separate tools for each channel, this SKU supports a more consistent operating model inside an Acqueon-based deployment. The result is cleaner administration, better channel coordination, and a licensing path that supports growth without unnecessary complexity. Ideal For Adding email outreach to an existing Acqueon contact center deployment Extending campaigns to SMS for time-sensitive customer communication Supporting social media engagement within a managed contact center workflow Scaling omnichannel customer outreach without introducing separate platforms Why This Product 1 Adds non-voice channels instead of replacing the core platform 2 Covers email, SMS, and social media in one license 3 Supports omnichannel growth inside Acqueon workflows 4 Helps avoid separate tools for each communication channel