APC WITEDS5YR-SDL-17 5 Year On-Site Service — IT Expert Enabled Dispatch | Enterprise Support — WITEDS5YR-SDL-17

Deliver predictable availability across critical power assets with a 5 Year on-site service that layers APC’s IT Expert enabled dispatch on top of standard on-site repairs. This service provides extended-term protection: remote telemetry and expert remote triage determine root cause before dispatch, allowing technicians to arrive ready with the correct parts and instructions. The IT Expert dispatch model reduces truck rolls, repeat appointments and mean time to repair for complex failures that otherwise require multiple vendor interactions. Five-year coverage suits capital planning cycles and high-availability fleets where long-term service continuity and predictable support costs are essential. Service includes APC-authorized replacement parts, documented service reports and integration into your incident workflows. Choose this SKU when minimizing operational disruption over a multi‑year horizon is higher priority than short-term cost savings. Ideal For Long-term protection for data center UPS fleets over 5 Year refresh cycles Enterprise sites needing reduced repeat truck rolls for complex failures Service contracts aligned to five‑year capital planning and SLAs Environments where vendor-led diagnosis lowers onsite troubleshooting time Why This Product 1 Five-year term reduces procurement churn and stabilizes support costs compared with annual renewals 2 IT Expert enabled dispatch lowers repeat truck rolls versus standard dispatch-only SKUs 3 Includes APC-authorized parts and procedures rather than third-party parts sourcing 4 Long-term coverage aligns with capital refresh cycles and enterprise SLAs