4Y ONSITE Lenovo Onsite Service | Enterprise Hardware Support — 5WS0W36578

Protect uptime with 4Y ONSITE, a 4-year onsite service designed for environments where hardware failures cannot wait for depot turnaround. When a covered issue occurs, onsite support brings service directly to the equipment, helping reduce downtime and keep operations on schedule. For infrastructure teams, the value is not just coverage length. It is the ability to move from diagnosis to physical intervention without adding shipping delays, internal handling, or extended service gaps. That matters in server rooms, branch sites, and production environments where every hour of interruption affects users, transactions, or downstream systems. This service is a practical fit for organizations that want predictable support planning and a stronger service posture than standard return-to-base options. With a 4-year term, procurement can align support with hardware lifecycle planning, while operations teams gain a clearer response model for critical equipment in the field. Ideal For Supporting servers in branch or remote offices Maintaining production hardware that cannot be shipped out Covering equipment tied to business-critical workloads Reducing service delays in distributed infrastructure environments Why This Product 1 Onsite response versus depot-based repair 2 4-year term for lifecycle-aligned coverage 3 Hands-on support for critical hardware 4 Reduced downtime from shipping delays