JTF offers flexible, transparent equipment leasing options designed to make it easy for organizations to access the latest technology without large upfront capital costs. Leasing allows customers to deploy equipment with predictable monthly payments, scalable terms, and configurations tailored to operational needs. All leased equipment remains the property of the lessor for the duration of the lease, with terms typically ranging from 12 to 60 months and options that may include renewals, upgrades, or purchase at the end of the lease, depending on the agreement.
To ensure reliability and long-term value, leased equipment must be used and maintained in accordance with manufacturer specifications and serviced only by JTF or JTF-authorized providers. Customers are responsible for proper care, approved use, and returning equipment in good working condition at lease end, normal wear and tear excepted. Early termination or unauthorized modifications may result in additional charges as outlined in the lease agreement. JTF’s leasing program is built on clarity, compliance, and partnership—providing a simple, compliant way to keep your organization equipped with the right technology as your needs evolve.
All editorial content and graphics on our sites are protected by U.S. copyright and other applicable copyright laws and may not be copied without the express permission of JTF Business Systems, Inc., which reserves all rights. Re-use of any of JTF Business Systems editorial content and graphics for any purpose without JTF Business Systems permission is strictly prohibited. DO NOT copy or adapt the HTML or other code that JTF Business Systems creates to generate pages. It also is covered by JTF Business Systems copyright.
JTF Business Systems is not responsible for the accuracy and correctness of any new* products information. Although, we try to make sure all information are accurate, we cannot be held liable for misprints or misinformation which are provided on our website. Please check the information with one of our sales representative to confirm the accuracy of the new products information before purchasing online. * Within 90 days from the product release date.
All returned products must be packaged in accordance with JTF and manufacturer (OEM) packaging requirements, including adequate protective materials to prevent damage during transit.
Returns that are received with improper, insufficient, or non-compliant packaging including missing original packaging, inadequate cushioning, or unsecured components—may result in damage to the product. In such cases, the customer assumes full responsibility for any resulting damage.
If damage occurs due to improper packaging, JTF reserves the right to:
1. Deny the return or exchange
2. Charge the customer for repair or replacement costs, including parts and labor
3. Apply applicable restocking or handling fees
By requesting and receiving an RMA number, the customer authorizes JTF to charge the account or credit card on file for any costs incurred as a result of improper packaging.
We do not make your name or personal information available to any third party. All information collected by us is used to provide you with the highest level of convenience and service.
Domestic orders for in-stock items placed before 3:00 PM Eastern time should ship the same day. Some of our products like Paper Shredders and Paper Handlings are drop ship directly from the manufacturers to you within 48 hours on most cases. Please select next day or 2nd day shipping if you require faster delivery. In most cases, JTF offers shipments via UPS ground, overnight, 2nd day or FedEx 2nd day air, or FedEx overnight. You choose the shipping method and cost that best meets your needs.
JTF accepts customer orders subject to product availability, pricing confirmation, and compliance with applicable contract terms and procurement requirements. Submission of an order whether online, in writing, or through an authorized contract vehicle constitutes an offer to purchase, which is not deemed accepted until confirmed by JTF through written acknowledgment, order confirmation, or shipment.
JTF reserves the right to review, modify, or decline any order due to inventory constraints, pricing discrepancies, credit approval, regulatory or contract compliance issues, or errors in product configuration. Orders may not be canceled or modified once accepted without JTF’s written approval. By placing an order, customers agree to JTF’s applicable terms and conditions, policies, and warranties, which are incorporated by reference.
Delivery Inspection & Damage Claims, customers must not sign the delivery receipt until the shipment has been fully inspected for visible or physical damage. All packages leave JTF’s warehouse in good condition. By signing the delivery receipt without notation, the customer acknowledges and accepts that the equipment was received in good condition, which may limit or eliminate the ability to file a damage claim.
If any damage is observed or suspected, the customer must refuse the shipment or clearly note an exception on the carrier’s paperwork, such as “Subject to Inspection” or “Received with Visible Damage.” This notation must appear on the driver’s delivery documents at the time of delivery. There are no returns or exchanges for shipping damage once the carrier has completed delivery and the shipment has been signed for as received in good condition.
THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF VIRGINIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT IN FAIRFAX COUNTY, VIRGINIA AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN FAIRFAX COUNTY, VIRGINIA AND SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.
Once an order is accepted, JTF will provide an order confirmation and estimated delivery timeline based on product availability and shipping method. Order status updates may be provided as the order progresses through processing, fulfillment, and shipment; however, delivery dates are estimates and may change due to manufacturer lead times, carrier delays, or factors outside of JTF’s control. Customers may contact JTF customer support for the most current order status using their order or reference number.
Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on our web site as backorder items with an ETA (estimated time of arrival).
JTF Corp — Return Merchandise Authorization (RMA) Instructions
For Assistance
If you have questions or need assistance, please contact JTF Customer Support at:
Tel: 703 658 2000
Email: [email protected]
General Information
1. Your approved RMA number is valid for ten (10) calendar days from the date of issuance.
2. Return shipping costs are the customer's responsibility, unless otherwise approved in writing by JTF.
3. Upon receipt and inspection of the returned item, JTF will repair, replace, or exchange the product as specified in your RMA authorization.
4. JTF will return the serviced or replacement product at our expense, using the same shipping method used for the return unless otherwise agreed.
5. We strongly recommend insuring all return shipments, as JTF is not responsible for items lost or damaged in transit.
6. If the return is approved for credit, credits will be issued within 48 hours of inspection at our distribution facility.
Packing Your Return
To avoid delays, please follow these packing requirements carefully:
1. Clearly mark the RMA number on the shipping label or outer box.
Do not write the RMA number directly on the manufacturer's original packaging.
2. Include all original components received with the product, including:
1. Manufacturer's box and packing materials
2. Accessories
3. Manuals
4. UPC barcodes (if applicable)
3. If returning multiple boxes, affix a copy of the return label to each package using clear tape or a clear adhesive pouch.
4. Securely pack all items to prevent damage during shipment.
JTF is not liable for damage incurred during return shipping.
5. We recommend insuring the shipment, as JTF is not responsible for lost merchandise.
International Returns
1. All customs duties, taxes, and import fees are the responsibility of the sender.
2. For smoother customs clearance, we recommend:
1. UPS, FedEx, or DHL for small/lightweight shipments
2. AIT or approved freight carriers for heavyweight shipments
Returning Printers and Copiers
1. Remove all toner and ink cartridges prior to shipping to prevent leakage or damage.
2. Package cartridges separately:
1. In a separate box or
2. Sealed in a plastic bag placed inside the main return box
Special Orders are Non-Refundable
Special orders are procured, configured, or prepared specifically to a customer's requirements and may involve manufacturer commitments, custom configurations, or non-stock items. As a result, all special orders are final and non-refundable once the order has been placed or released for fulfillment.
Special orders include, but are not limited to:
1. Non-stock or custom-configured equipment
2. Items ordered specifically for a customer
3. Products with manufacturer restrictions on returns
Once accepted, the order cannot be canceled, returned, or refunded (unless defective, DOA, or damaged in shipping).
If you have questions regarding whether an item qualifies as a special order, please contact JTF Corp before placing the order.
Shipping Damage & Delivery Responsibility
Any shipping damage or breakage must be reported to JTF within 24 hours of delivery. Customers must retain all original packaging materials, as carriers (including UPS and FedEx) may require inspection to process a claim.
For freight or truck deliveries, responsibility transfers to the customer once the carrier obtains a signed bill of lading (BOL) indicating the shipment was received in good condition. Customers must thoroughly inspect all equipment before signing and clearly note any damage or shortages on the bill of lading.
If visible damage is observed, do not unload the shipment and refuse delivery.
Customers are required to be present or have an authorized representative present at the scheduled delivery time to inspect, unload, and sign for the shipment. Failure to inspect the shipment and properly document damage on the bill of lading voids eligibility for shipping damage claims.
JTF is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas. Currently all international orders must be prepaid by Money Order or wire transfer. Please allow up to one week for processing. International Customers: Please call 703-656-2000 to verify your country´s import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order. Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed.
WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, A CUSTOMERS SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE STORE POLICIES.
All supply orders totaling $100 or less and weighing under 100 lbs. Ship free within the continental United States via FedEx or UPS. JTF does offer free shipping on certain equipment and runs specials, please use the request a quote option to receive the best price and shipping options.
Supply orders weighing over 100 lbs. are not eligible for free shipping. These items ship via freight carriers and require a shipping quote prior to pickup. A JTF representative will contact you with the applicable freight cost for approval before the order is shipped.
We offer a 30-Day Price Match Guarantee. If you find a lower price on an identical item for sale at another retail store, JTF will match that price. Just tell your sales associate at the time of, or within 30 days after, your purchase. Eligibility requirements include:
- The competing dealer must have the identical product in stock.
- The competing dealer must offer the same Warranty protection that is included with our prices ( 36 Month On-Site Service Nationwide ).
- The product is correctly priced.Competing pricing must be publicly advertised.
- The 30-Day Low-Price Guarantee is subject to change at any time.
This policy only applies to customers over 50 miles outside our offices. Since we don´t have access or knowledge of customers network, JTF will not be responsible for any error caused by customer’s network. JTF will be responsible for any error code caused by printers functionality and NOT for the lack of (scanning, printing, e-mail faxing, etc.) as indicated by the manufacturers on their products specifications. Please make sure to confirm your systems requirements with your IT manager before purchasing any multifunctional equipment. Be advised that customers are responsible for any additional charges that would be required for any multifunctional products to work properly with your computer system.
What sets JTF apart? Our people.
Our team is made up of experienced, caring professionals with over 38 years of expertise in the office equipment industry. We believe the foundation of any successful business is understanding its most important priority: the customer. At JTF, you come first, always. When we focus on meeting your needs, everything else follows.
You can rely on our team for fast, responsive, and knowledgeable support every step of the way.
Tel: 703 658 2000, Monday-Friday, 9:00 a.m. – 5:30 p.m. ET)
Email: [email protected]
Some products, including copiers and multifunction devices, require setup, installation, and specific accessories or other components to operate properly. These items are not included with the base unit but are required by the manufacturer at the time of purchase. To eliminate uncertainty and unexpected charges, JTF has designated these components as Required Items, which will automatically be added to your shopping cart when placing an order online. JTF will not sell or ship any unit without the required items included.
All new equipment purchased from JTF Corp is eligible for an optional 36-Month Extended Limited Warranty, available for an additional fee, beginning on the date of purchase. When purchased, this warranty covers defects in parts and workmanship and may be fulfilled through JTF or the original equipment manufacturer (OEM), depending on the product and coverage selected.
This warranty does not apply to failures resulting from shipping damage, improper handling or storage, accident, abuse, misuse, or use inconsistent with the manufacturer’s specifications. Any repair, modification, or service performed by anyone other than JTF Corp or a JTF-authorized service provider will void the warranty.
When service is required, JTF delivers unmatched value through nationwide same-day, on-site service options at competitive, guaranteed pricing. Our support process begins with expert technical assistance to quickly diagnose issues. If on-site service is necessary, JTF dispatches a factory-trained, authorized service partner often within minutes to minimize downtime. With remote diagnostics, guaranteed response options, and nationwide coverage, JTF provides reliable service you can trust.
JTF Business Systems always recommends that a professional be used to set up your machine. Please call us and let us arrange for an authorized dealer to set up your machine properly if you are not sure how to set it up. The Manufacturer´s Warranty does not cover problems that are caused by customer´s set up such as toner spill, developer spill, poor copies, paper jam, etc.) .
Customers that choose to set up their machines are fully responsible for any and all damages that occur.
All orders shipped to Virginia are subject to 5% & orders shipped to Washington DC are subject to 5.75% sales tax.
If your machine is not operating properly, please call 703 658 2000 to speak with a JTF representative. Our support team will help diagnose the issue and, when possible, place a service call to resolve the problem on-site. If the issue cannot be corrected through service, JTF may arrange for a replacement unit at no additional charge, subject to warranty terms. Customers are responsible for service calls resulting from improper setup, installation, or user error. Please review and follow the manufacturer’s setup and installation instructions carefully. If needed, JTF can also arrange for a professional technician to perform the setup and installation for you.
Customers must submit a written request to cancel any order prior to the item shipping. To request a cancellation, customers must submit their request through our sales department at [email protected].
After Item Has Shipped:
A. Orders that have been processed, labeled, or prepared for carrier pickup are subject to a 10% late cancellation fee.
B. Orders that have already shipped or are refused at delivery are subject to a 20% restocking fee, plus all applicable shipping charges, including outbound and return freight.
Returns or exchanges may be available depending on the item, shipment method, and condition of the product (including whether it has been opened or used). Many products are shipped directly from the manufacturer, in which case the manufacturer’s return and exchange policy applies. As JTF is an authorized reseller for over 80 manufacturers, all returns and exchanges are subject to the applicable OEM’s approval and terms. Certain items may be non-returnable or subject to restocking fees. Customers should contact JTF prior to returning any item to confirm eligibility and obtain authorization.
All equipment that have been replaced are to be shipped back to us within 30 days from the date customers receive their replacement machines. JTF will charge customer´s credit card that was provided for the replacement unit. Customer is responsible to ship the original unit back to us within 30 days in the original packaging as it was received. Customer credit card will be credited back once the unit is received and inspected within 30 days grace period. Customer is responsible for any damages caused by improper packaging during the shipping.
JTF accepts customer orders subject to product availability, pricing confirmation, and compliance with applicable contract terms and procurement requirements. Submission of an order whether online, in writing, or through an authorized contract vehicle constitutes an offer to purchase, which is not deemed accepted until confirmed by JTF through written acknowledgment, order confirmation, or shipment.
JTF reserves the right to review, modify, or decline any order due to inventory constraints, pricing discrepancies, credit approval, regulatory or contract compliance issues, or errors in product configuration. Orders may not be canceled or modified once accepted without JTF’s written approval. By placing an order, customers agree to JTF’s applicable terms and conditions, policies, and warranties, which are incorporated by reference.
Delivery Inspection & Damage Claims, customers must not sign the delivery receipt until the shipment has been fully inspected for visible or physical damage. All packages leave JTF’s warehouse in good condition. By signing the delivery receipt without notation, the customer acknowledges and accepts that the equipment was received in good condition, which may limit or eliminate the ability to file a damage claim.
If any damage is observed or suspected, the customer must refuse the shipment or clearly note an exception on the carrier’s paperwork, such as “Subject to Inspection” or “Received with Visible Damage.” This notation must appear on the driver’s delivery documents at the time of delivery. There are no returns or exchanges for shipping damage once the carrier has completed delivery and the shipment has been signed for as received in good condition.